* The percentage of time during which services are available. * The number of users who are used simultaneously. * Specific performance criteria with which the actual power is compared. * The schedule for prior notification of network changes, repairs or maintenance that may affect users. * Helpdesk response time for different types of problems or queries. * “Repair time in need” for certain elements of infrastructure or services. * Usage statistics. It notes that while roles and responsibilities are outlined in a managed service contract, a good provider will always look for ways to improve both the services provided to the client and the contract itself. “It`s almost an unwritten rule, but one that the claimant tends to focus on zealously. By creating additional added value for the customer, the relationship can only improve, so it`s a natural evolution,” he adds. 1. Provision of Services: MY COMPANY Information Systems provides the it infrastructure support services, which are described in the attached Professional Services (“Schedule”) and in all subsequent schedules performed by the parties.

Each calendar indicates the nature of the services to be provided and the associated costs. Fees may be changed by MY COMPANY Information Systems after informing the customer. All fee estimates made available for hourly or daily billing of the work are used for information purposes only; The customer undertakes to pay for the services actually provided by MY COMPANY Information Systems at the price indicated. . 2. Fees and payment: the customer agrees to pay all the fees indicated in each calendar. All payments are made in US dollars and are due to the customer upon receipt of the corresponding invoice. MY COMPANY may charge in advance for any recurring service. The customer is responsible for all taxes, deductions, customs duties and taxes resulting from the services (excluding taxes based on MY COMPANY`s net income).

MY COMPANY has the right to suspend service if the customer has not paid an invoice within forty-five (45) days of receipt What exactly is included in an SLA differs depending on the organization, service and product. The parties are free to decide how much they wish to have it in detail. There are a number of elements that are almost always included in an SLA: however, they are faced with a few difficult questions that need to be answered: how should the outsourcer interact with the management service provider selected the first time – and how can it be sure that the services promised during the sales interview will be provided as agreed? 5. . . .

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